FAQ
What types of products does Ferano offer?
Ferano specializes in a stylish collection of men's apparel, including timeless pieces such as Casual Long Sleeve Cotton Polos and Classic Embroidered Polos. Our products are designed to blend comfort with modern sophistication, suitable for both casual outings and semi-formal events.
What is the return policy for Ferano products?
Customers have the right to return their order within 30 days of receipt. To initiate a return, please contact our customer service at support@ferano.co.uk. It is important to note that return shipping costs are the responsibility of the customer unless the product is defective.
How long does it take to process a refund?
Once we receive and inspect the returned products, we aim to process refunds within 30 working days. The refunded amount will be credited back to the original payment method used for the purchase.
What are the shipping times for orders placed with Ferano?
Orders are typically processed within 1-2 working days if placed before 6:00 PM (GMT+01:00). The estimated delivery time is between 5-7 working days, although this may vary depending on location and potential customs delays.
How can I track my order?
After your order has been shipped, you will receive an email containing a link to track your order. This allows you to monitor the shipping status and estimated delivery date of your purchase.
What should I do if my order arrives damaged?
We recommend checking your package within 24 hours of receipt. If you notice any damage, please contact us immediately at support@ferano.co.uk so we can assist you with the issue.
Can I cancel my order after it has been placed?
If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. Once the order has been shipped, it will need to go through the return process.
Are there any responsibilities I should be aware of when returning items?
Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit. We do not accept responsibility for any delays or damage that may occur during the return shipping process.
Phone Number: +44 7878987398
Support Email: support@ferano.co.uk
